Archive for the ‘Articles’ category

Business Training – Real Estate Agents, Prospecting-Four Streams of Revenue

January 29th, 2011


OK. Let me first start with the secret, there is not one when it comes to building a Real Estate business. Too often I read articles on the one magic prospecting technique, that if you implement now, will revolutionize your business. Hey, if it’s out there, I’ve yet to find it after twenty years of selling. That being said there are ways to increase your rate of return to make sure you are maximising the available tools and systems out there. The “Four Streams of Revenue” approach is one. Follow the initial four steps, then start to integrate the remaining steps and I can guarantee you will see your business not only survive a changing market but thrive.

1. Identify the forms of prospecting available to you. Sit down and write them out. Take your time. I can easily identify thirty nine in my area.

2. Acknowledge the ones you are good at. Look at the list and be honest with yourself, its OK to brag a little.

3. Check off the ones that you like to do (from step #2). This is the key, which ones are you good at AND you like to do? This is interesting, sometimes you might be good at something, but no enjoy it. If this is the case then do not write it down in this step.

4. Now, pick four (from step #3). Simple. You now have four types of prospecting that are available to you, you’re good at and you enjoy. This is the foundation.

The logic: If your business is coming from four different areas, you don’t have to panic if two of the prospecting methods are not producing or the market changes. With this model the other two will compensate and produce a steady stream of leads and ultimately, sales. Yes it’s that easy, but wait, there’s more. These are the basic steps to start to build the model. Lets go to Def-Con (level) two.

5. Ensure two of the forms of prospecting (from step #4) are warm lead generators. Important, why? Because you always have to look at rate of return. Am I being efficient and effective? Incorporate FSBO’s, Expireds, Farming-both geographic and demographic, PIK (people I know) list, Past clients-repeat and referral, Charity organisations, Sporting clubs, community organisations etc.

6. Make sure one form (from step #4) is cold. This is crucial to ensure you are always getting yourself out there in touch with new buyers and sellers (I refer to this as skimming). Nothing keeps you more grounded in Real Estate than cold prospecting. Focus on Cold doors, Cold calling, Ad calls, Sign calls, Open house etc.

7. Next, make sure the fourth one (from step #4) is adaptable. This one is a little tricky. When I say adaptable, what I mean is some type of prospecting that is unique to your market and could be considered unproven (though not necessary) and easily changed like Shopping carts, bus benches, direct mail, bill boards, joint ventures with affiliates and local businesses etc.

Now. There is logic and twenty years of evolution behind all of these steps. You want to build a prospecting model that has some serious thought put into it. Gone are the days of Glen Gary-Glen Ross (if you are under 35 years old that one will miss you) of begging for the “golden” leads. Today’s Realtor has to be a strategic planner with an understanding of the market past, present and future. Don’t just go out blindly and knock on doors (as I did for my first five years). Think about, plan it. If you don’t you WILL become a victim of the market. I see it all the time and there is always a common denominator, lack of understanding of the business you got into.

So there you have it. When I had this model up and running, it was generating over $30,000,000 worth of sales per year. Simple, yes. Easy, not always. Replicatible, absolutely. Effective, YES!

By: Daryl Rouse

About the Author:
Daryl Rouse has been in the real estate business for over twenty years. He has ranked in the top 1% in the country (USA). His achievements are outstanding when you understand where he came from and what he had to overcome to realise his goals. Daryl had months where he sold over 30 houses and listed more than 40 properties. His consistency is testament to his application of time tested strategies.

He has a philosophy: Find the simplest way to do everything while maintaining a consumer-centric business model. All of Daryl’s successes are able to be replicated by the newbie agent or the veteran. In 1993 Daryl created his coaching/training company, Peak Performance Quest. Through this medium he has taught over 1000 seminars . Everything Daryl teaches is borne from actual experience. He speaks candidly about his first year in the business, and what a disaster it was (6 hrs prospecting per day and only 2 sales). Daryl knows the average agent can relate. The good news is year 2 and every year after got a LOT better. Go to [http://www.PeakPerformanceQuest.com] for more info on coaching/training.



Real Estate Marketing Mistakes: Poor Follow Up Letters

January 29th, 2011


Sometimes in my research for real estate clients I check out their competitors. And, as part of that research, I sign up to get follow-up emails from them.

A few are well written and informative. The rest are… definitely not.

The majority ask if I’m still looking for a house and invite me to call if I see one I like.

Never mind that I didn’t identify myself as a buyer or a seller – and that no one asked which I might be.

If I’m a seller, I’m definitely not interested in that message. And if I’m a buyer, the agent hasn’t given me any reason why I might want to use them to help me with the purchase of a home I’ve already picked out.

Most home buyers have no idea of the reasons why they should consider using a buyer’s agent rather than the listing agent. In fact, most don’t know what real estate professionals do behind the scenes at all. Your follow up letters should inform them – and show why you are the professional who will protect their interests.

Had I filled out a form to get a market analysis, I assume the agent would have known to send me seller information. I haven’t tried that, since I don’t know the addresses or neighborhoods in the towns where I’m doing research.

One agent started sending me multiple emails. Ten the first day, 5 or 6 each day afterward for a couple of weeks. Then he forgot about me.

Those letters were even worse, because they were using the shotgun approach. They were written to every kind of buyer or seller he could think of. I suppose that was in hopes that one of the letters might apply to me. All they did was make me laugh, but I did open them just to see what he would come up with next.

So what should you do instead?

First, install a capture form on your site for buyers, and a different one for sellers. If you serve different niches of buyers and sellers, install one for each niche. Your autoresponder will automatically create the lists, so all you have to do is fill them with appropriate follow-up letters.

First time buyers need one kind of information. Relocating buyers need another. Move-up sellers need information on getting their home ready for market, while short sale sellers need to know what to look for in a short sale agent.

And every one of those letters needs to include an offer to make their lives easier. Telling a buyer to call you when he or she has found a house is like saying “I need some money. Let me write your offer.”

Your letters need to offer service, and benefits to the buyer or seller.

By: Marte Cliff

About the Author:
Marte Cliff is a Freelance Copywriter who specializes in writing for real estate and related industries.

She’ll help you with one letter, or an entire marketing plan. For Real Estate agents and brokers who are ready to get full value from their websites, she’ll be happy to put together an entire package – from the web copy to the lead generation packages that make an agent’s phone ring.

For busy agents on a budget, Marte offers pre-written letter sets for use in postal mail or in e-mail continuity campaigns. The current selection includes letters for FSBO’s, Expired Listings, Short Sale sellers, First Time Buyers, and a set for new agents to send to buyers. Read what’s included in these sets by visiting http://www.copybymarte.com/pro/prospecting.html

Marte’s weekly ezine for real estate professionals offers tips and hints for building a successful business. To subscribe, and to see other resources available for real estate sales professionals, visit her at http://www.copybymarte.com



Hot Telephone Prospecting Tips for Commercial Real Estate Agents

January 28th, 2011


The two main ways to win business or listings in commercial real estate in any market are firstly in using the telephone to contact suspects and prospects, and secondly in ‘one on one’ contact. The ‘one on one’ contact ranks higher in success conversions, but the telephone can be used effectively to open the door to the meeting.

Unfortunately not enough agents and salespeople ever do a sufficient amount of either. This can be a massive opportunity for the disciplined salesperson that wants to win commissions and succeed.

So what do you need to develop here? You need great communication skills and unwavering focus on the prospecting task.

The simplest way to develop your communication skills for telephone prospecting is to read aloud each morning and evening for about 20 minutes (any book will do). The brain quickly adjusts to better words and more confidence in connecting with others. You will also like the sound of your own voice and this will help you with communication and conversation as a salesperson. Your voice will improve remarkably. Your telephone calls will improve and you will enjoy using that remarkable tool that you have called a voice.

Nothing in the real estate sales world today replaces the high value of personal contact. The more people you contact the more business you will win. Many if not most of the people you approach will reject your offer and you will hear the ‘No not today’ response at least 95% of the time. It is the 5% ‘Yes let’s talk’ response that makes you the money. This is what makes an average real estate agent astounding and a high achiever. You do have a choice here!

The telephone leads to the one on one contact or meeting that you want. So what should you do? Get really focused for every working day and make lots of calls and plenty of face to face meetings. Understand that this process really works if you can take ‘no thanks’ as a frequent response. Just say ‘thanks for chatting’ and move on.

Here are some telephone tactics to get you on the right track.

A set of cue cards in front of you with key questions or comments will keep you on track. Never ever use a fixed script as part of the call as prospects will hear it. Scripted salespeople are rank ‘beginners’ in the ears of a prospect. No one wants to do business with a ‘beginner’. Be yourself in the call. Develop your own personal telephone style and phrases that suit your character. When you are comfortable with what you are saying, the calls will start to convert to more meetings. People hear your ‘call comfort’ and will listen to you. Put listing details and market information in front of you so that you can give facts and figures over the telephone. Be prepared to tell a story or two about the market today. People always listen to stories with greater focus. Get a telephone head-set for use in all your calls. This frees up your hands for making notes but more importantly to gesture and move in the conversation. Movement creates better language (just ask a few people of Italian origin). Stand up during some or the majority of your calls. This helps the voice and the confidence. It has been said that this simple process activates the right side of the brain to be more creative and connecting in the conversation. I just know that it works. Personalise your work space where you make the calls so that your goals and targets surround you. Put a mirror in front of you so that you can see yourself smile as you speak. A simple process but very productive to communicating down the telephone. Use a ‘customer contact sheet’ to write key information as you go. This prevents any delay in moving to the next call. Process your ‘customer contact sheets’ at the end of the call time window, not during it. Remember to get the email detail for the person you speak to in case any future contact can be made. Ask permission to contact them again and record that fact on your database. Qualify a person and their needs if something is potentially active or of interest to them. Do not arrange meetings with everyone you speak to, as you will waste your precious time. Only meet with people that are genuine and have a need today or in the future. Keep in contact at least every 90 days. It has been proven by many high level salespeople that this system of contact with qualified prospects produces more business over time. You get more call conversions to meetings after the second or third contact call. How many prospecting calls should you make daily? About 50 on each and every day. This takes preparation the night before. Get this process sorted and you will win great amounts of opportunity.

Finally and in closing on this most important topic, give due regard to any laws and legislation that may impact on who you call and when you do it. Respect the laws and work within them.

To your prospecting success!

By: John Highman

About the Author:
John Highman is an expert in investment real estate strategy and performance. He is a keynote speaker and performance coach that helps property investors, and real estate agents globally to improve their commercial real estate property opportunities and targets. John has specialised in major commercial, industrial, and retail property for over 30 years both as a Real Estate Agent and as an Investor. He knows what works and what doesn’t. He gives you the ‘good oil’ on getting active and achieving results.

You can get John Highman’s free tips and tools in commercial, industrial, and retail property at http://www.commercial-realestate-training.com